A view through a small, irregularly shaped opening shows a workspace with scissors, a cutting mat, and various crafting tools, with a window and curtain in the background.

Your Questions, Answered

Frequently Asked Questions

  • To create a beautiful and accurate portrait, I require a minimum of three reference photos per person. Please include both close-up and full-profile front-facing photos.

    Guidelines for reference photos:

    • Choose sharp, high-resolution images so I can capture every detail.

    • Individual photos or web links are both acceptable.

    • If a photo is too small or low quality, I may not be able to replicate the details accurately.

    What to include for each person:

    • Three high-resolution photos

    • Clear photo of desired hairstyle

    • Clear photo of desired clothing

    How to share your photos:

    1. You will receive an email with access to your private folder, where you can upload all the materials needed to complete your portrait.

    2. Add all reference photos to the designated folder.

    3. The questionnaire, located in your personal folder, must be filled out to proceed.

  • Each portrait is a one-of-a-kind creation, and the completion time varies depending on the complexity, size, and seasonal demand. Projects typically take several days to a few weeks, with more intricate or detailed pieces requiring up to a few months.

    If you have a specific deadline or need an exact time frame, please reach out and I’ll provide a personalized estimate for your order.

  • At checkout, Squarespace supports a variety of secure payment options, including major credit and debit cards, as well as select digital wallets such as Apple Pay and PayPal, depending on your device and location.

    For added flexibility, installment payment options are available at checkout through Afterpay and Klarna. These options allow qualified buyers to divide their purchase into smaller payments over time, subject to the provider’s terms and approval.

    All available payment methods and installment options will be clearly displayed during checkout.

    If you have questions before placing an order, you’re always welcome to reach out.

  • No, framing is not included at this time. I recommend framing your custom portrait in a shadow box frame to protect it from dust, sunlight, and other environmental factors. Shadow box frames can be found at most craft stores or specialty framing shops.

  • Because each portrait is a custom, handcrafted creation, cancellations are only possible within 24 hours of placing your order. After this period, the order cannot be canceled.

    To cancel, please contact us promptly at brittanirosepaper@gmail.com. We will confirm your cancellation and any applicable refund.

    Note: Custom or special orders are final sale after 24 hours and cannot be canceled.

    What is your return policy for non-custom artwork?

    For original, non-custom pieces:

    • Full refunds are available if requested within 24 hours of placing the order.

    • Requests made after 24 hours are eligible for exchange only, and must be submitted within 7 days of receipt.

    • All returns are subject to a quality inspection, and items must be returned in their original packaging.

    • We reserve the right to refuse a return or exchange if the item is damaged or unsaleable.

    Custom & special orders

    • All custom or special orders, including international orders, are final sale and cannot be returned, exchanged, or canceled after the 24-hour window.

    How do I request an exchange?

    To request an exchange:

    1. Email us at brittanirosepaper@gmail.com with the subject line: “EXCHANGE – [Your Order Number]”

    2. We will provide a prepaid shipping label for your piece.

    3. Exchanges and purchases using store credit are final sale.

    Important Notes

    • Frequent return requests may be monitored, and we reserve the right to refuse excessive returns.

    • Contact our team with any questions—we’re happy to guide you through the process.

    Customer Service:

    • Email: brittanirosepaper@gmail.com

  • Please ensure your shipping information is accurate at the time of order. We are happy to assist with updates if contacted promptly.

    If you have move, please update your address immediately by contacting us at brittanirosepaper@gmail.com.

    Brittani Rose cannot be held responsible for lost, delayed, or misdelivered orders due to an incorrect or outdated address.

  • You will receive an email with your tracking information as soon as we ship your order.


  • All prices on brittanirose.com are subject to change and are calculated on a piece-by-piece basis, reflecting the unique nature, size, and complexity of each portrait.

    Because every piece is handcrafted and one-of-a-kind, pricing may vary to accurately reflect the work involved.

  • If your package has been lost in transit, please reach out to brittanirosepaper@gmail.com right away. After an order has been delivered to the correct shipping address and signed for, we cannot be held responsible for lost or stolen packages.